Privacy Policy

1. Introduction

LuxeSeat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event seating management platform and related services.

By using LuxeSeat, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Billing information and payment details
• Event details and guest lists you upload
• Floor layout images and seating arrangements
• Communication preferences

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our event seating services
• Process transactions and send related information
• Send administrative information, updates, and marketing communications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• Service Providers: Third-party companies that assist in operating our platform (payment processors, hosting providers, analytics services)
• Event Guests: When guests search for their seating assignment on your published event page, they will see their table number and tablemates
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data backup procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For single-event customers, guest data is retained for 30 days after the event date unless you request earlier deletion. Professional plan customers may retain data for the duration of their subscription.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@luxeseat.co.

8. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our platform may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.